Professional Experience
"MOMMA DIDN'T RAISE NO QUITTER!"
I am the daughter of two refugees from the Vietnam War. I owe my gratitude to my mother, father, sister, and two favorite aunts for propelling me to where I am today. The accomplishments you see here are not just mine—they're also the achievements of my parents and two aunts.
Employment
OMD Worldwide
Global Associate Manager, Marketing Science - SQL, Python, R, Power BI, AWS Redshift, GitLab
API Management: Managing configuration and maintenance of 15+ API feeds, including discrepancy identification and resolution with the API vendor + associated publisher. Discrepancies are less than 1% across multiple metrics on a date-advertiser granularity level
Data Investigation: Resolving reporting side's anomalies influenced by non-compliant data inputs from various offshore teams (20+ countries)
Automation & Scripting: Writing scripts to automate various aspects of data processing, enhancing productivity by at least 20%
Data Governance: Ensuring internal teams are entering and uploading all key data connectivity elements into buying systems and vendor platform systems according to organizational standards
Chegg
Technical Expert (Part-Time)
Interviewing & Constructive Feedback: Conducting mock interviews and providing feedback to 100+ future data analysts
Coaching: Developing study strategies, providing academic resources, and advising students on how to navigate their professional responsibilities
Job Hunting Prep: Preparing mock interviews and providing innovative job hunting strategies (both active and passive methods) to enhance interview rates, resulting in most mentees receiving full-time or internship offers
American Advisors Group
Data Analyst - SQL, Python, Power BI, Tableau
Machine Learning: Applied Bayesian Linear model to forecast 4 months' worth of call count volumes in order to determine the loan officers' staffing counts (Scatter Index score of 0.1, or root mean squared error of 10%, on various training data)
Visualization Analytics: Developed, designed, and maintained dashboards to monitor call center staff performances, home value trends from 2000 to 2022 across the country, and dialer system metrics to shape marketing and staffing decisions
Data Management: Created, enhanced, and updated some of the SQL server's stored procedures for data analytics. Applied text parsing techniques to extract crucial pieces of information from call event logs and other notes, which enhanced data cleanliness and usability
Domain Knowledge: Developed a waterfall of post status reasons to track the web leads that fail to make it to the dialer, exposing high costs ($500k+) in web lead advertisements with low-to-no yield in returns
Food & Drug Administration
Data Analyst - SQL, R, Tableau, AWS QuickSight, Power BI
ETL & Big Data: Verifying, consolidating, and analyzing data from multiple platforms to expand the usability of the FoodTrak database (comprehensive data of the US food supply), supporting the release of health guidances, such as the Voluntary Sodium Reduction Guidance 2021
Team/Project Management: Managing the FoodTrak database, initiating objectives, and providing technical consultation for the team to construct the database used by the whole FDA agency (about 14k employees)
Visualization, U/I, & Web Analytics: Building the FoodTrak U/I platform to enhance data comprehension and support 100+ ongoing nutrition, allergen, and ingredient research projects
Research & Domain Knowledge: Researching sodium alternatives and allergens commonly used in the US food supply, to create reports and visualizations used by 5 different research teams
Correlation One
Data Science Fellow - R, AWS Sagemaker
Big Data & Machine Learning: Applied regular expression techniques to sanitize data (~1 million reviews of Amazon's fashion products) before implementing model training techniques, such as Random Forest & Logistic Regression, that would score at least 90% prediction accuracy on the validation data
Sentimental Analysis & Forecasting: Predicted the sales of the fashion products based on sentiment analysis of reviews and presented results to an international forum of over 250+ audience members
UCLA Department of Asian American Studies
Research Analyst - R, Excel, Power BI
Worked with Professor Jennifer Jung-Kim from the department of Korean Studies in order to explore the obesity rates among Asian/Asian American students at the university. The tasks include:
Data Collection: Implemented a comprehensive survey that examined 200+ people from a social-economic level perspective
Logistic Regression & Cross-Validation: Analyzed gathered data through the use of logistic regression and cross-validation, resulting in an observed 20-30% difference in obesity levels between students with a Filipino background and other Asian/Asian American students
Research Recommendation: Designed proposals in order to enhance the development of future studies that focus on the relationships between Asian Americans and their health, to discourage practices that would produce biased results
Fullscreen
Human Resources Analyst Intern - R, Excel
EDA & Data Analysis: Consolidated, sanitized, and analyzed the HR data to discover pay discrepancies amongst people of the same tier roles with differing demographic attributes and DiSC scores, convincing management to address the bias within the company
Logistic Regression: Utilized logistic regression to forecast future turnovers for each sector of the company and to prevent further turnovers by at least 10%
Visualization: Visualized results in ggplot & PowerPoint to deliver comprehensive information to ~300 people of all statistical backgrounds
Sunset Canyon Recreation Center
Operations & Events Supervisor
Provided exceptional customer service with daily volume exceeding 100 guests and promptly addressing all questions and concerns; as well as appropriately redirecting guests to coherent parties
Inspected the facility and equipment usages daily and notify management of any infractions while maintaining standards (including but not limited to cleanliness, aesthetics, and violations)
Volunteering Experience
UCLA Statistics Club
Industry/Graduate Mentor
Leveraging ambitious students into building their careers in Statistics & Data Science
Coaching on resume building, job-hunting strategies, and interview prepping. Successfully helped them towards landing their first jobs in this field
Education
Georgia Tech
Master of Science: Analytics (Data Science)
University of California, Los Angeles
Bachelor of Science: Statistics
Minor: Food Studies